FROM MIRY CLAY POTTERY
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    • Glaze Color Options >
      • Black with Bronze
      • Chocolate Espresso
      • Copperhead
      • Copper Beige
      • Coldwater Blue
      • Green Beige
      • Jet Black
      • New Black
      • Purple
      • Rustic Copper
      • Rustic Red
      • Spring Green
      • White with Black
      • Winter White
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      • All Pottery Products
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        • Marvelous Mug Project
        • Raku / Horsehair
        • Rain Collection
        • Pierced Collection
        • Arts & Crafts Style Collection
      • Mugs + Tumblers
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      • For Her
      • For Him
      • For a Child
      • For a Graduate
      • For a Wedding
    • Pottery Care
    • Pottery: FAQ
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    • Policy >
      • Handmade Pottery Policy
      • Order Timeline Policy
      • Shipping Policy
      • Return Policy
      • Broken Policy
      • Disclaimers
  • Registry
    • Create a Registry
    • Edit a Registry
    • Find a Registry >
      • Tyler & Laura (Example)
      • Elizabeth Hartsuch & Cordell Wingerd
      • Nate Kollmorgen & Rebecca Wilhelm
      • Eric Bennett & Hannah Reinhart
      • Hope Hugghins & Zachary Hunt
      • Russ and Sarah
      • Jossie Ferrari and Zach Holtaus
      • Jeremy Johnson & Mackenzie Foldes
      • Adam Urlis & Kelsey Albrecht
      • Kyle Payne & Abby Anderlik
      • Stephen Larson & Aria Witherell
      • Jeremiah Janney & Jenny Terrell
      • Matt Mitchell & Libby Anderlik
      • Tim Mack & Natasha Swanson
      • Chris & Jo Capps
    • Registry: How does this work?

Broken Policy

If our pottery breaks or chips from general use:
  • We do not offer refunds or exchanges for broken or chipped pottery. You can, however, order and purchase a replacement.
 
  • If you truly think the product was flawed, we will need pictures of the following:
    • The broken vessel itself as a whole in it's current broken condition
    • A picture of the thickness of the walls to see the cross section of where the vessel was broken at.  (Be careful pulling/breaking it apart. USE GLOVES and WEAR EYE PROTECTION.
  • Send the pictures of the broken vessel to frommiryclaypottery@gmail.com.
  • If you don't have the pictures, we're sorry, we cannot just take your 'word for it'. We need proof.
  • We make hundreds of pieces every year, for many years now. WE KNOW IF IT IS A FLAW OR NOT and we are fair to everyone because that is how we would like to be treated. If it is truly a flaw, don't worry, we'll be fair and take care of it. To determine if it is a flaw or not is not up to you. Trust us on our decision.
  • Sometimes things break because of happenstance, it is called life. We're just being honest and fair. 


If our pottery breaks during shipping:
  • Keep all the packing material, the box, the broken vessel, etc.
    • Why? You will need to take that to the Post Office for them to look at everything.
  • Call us and we can give you instruction on how to proceed with the insurance claim you will have to do with the United States Postal Service. Each box we mail has insurance on it.
Back

Handmade Pottery Policy
Order Policy
Return Policy
Broken Pottery
Disclaimers
Looking for a specific item?
From Miry Clay Pottery  |   USA   |   Est. 2006
Tuesday - Friday: 10am - 5pm CST
Saturday: 10am - 3pm CST
+ more information +
22 South Main Street 
Dayton, Iowa 50530
​515-547-3440
  • Home
  • About
    • Artist Bio
    • Artist Statement
    • Business Statement
    • Studio Process
    • Customer Reviews
    • Videos
    • Meet the Team
    • Publications
    • Policy
  • Contact
    • Contact Us
    • Newsletter: Sign Up
    • Bus tours and Groups
    • Policy
  • Storefront
    • Open Hours & Location
    • Events
    • Pot Holders
    • Artists We Know
    • Local Stores
    • Local Restaurants
    • Other Family Businesses
  • Pottery
    • Glaze Color Options >
      • Black with Bronze
      • Chocolate Espresso
      • Copperhead
      • Copper Beige
      • Coldwater Blue
      • Green Beige
      • Jet Black
      • New Black
      • Purple
      • Rustic Copper
      • Rustic Red
      • Spring Green
      • White with Black
      • Winter White
    • Pottery Products >
      • All Pottery Products
      • Bathroom
      • Bowls + Serving
      • Christmas
      • Church
      • Decor
      • Dinnerware
      • Kitchen + Bakeware
      • Limited Edition >
        • Marvelous Mug Project
        • Raku / Horsehair
        • Rain Collection
        • Pierced Collection
        • Arts & Crafts Style Collection
      • Mugs + Tumblers
    • Gift Ideas >
      • For Her
      • For Him
      • For a Child
      • For a Graduate
      • For a Wedding
    • Pottery Care
    • Pottery: FAQ
    • Recipes
    • Policy >
      • Handmade Pottery Policy
      • Order Timeline Policy
      • Shipping Policy
      • Return Policy
      • Broken Policy
      • Disclaimers
  • Registry
    • Create a Registry
    • Edit a Registry
    • Find a Registry >
      • Tyler & Laura (Example)
      • Elizabeth Hartsuch & Cordell Wingerd
      • Nate Kollmorgen & Rebecca Wilhelm
      • Eric Bennett & Hannah Reinhart
      • Hope Hugghins & Zachary Hunt
      • Russ and Sarah
      • Jossie Ferrari and Zach Holtaus
      • Jeremy Johnson & Mackenzie Foldes
      • Adam Urlis & Kelsey Albrecht
      • Kyle Payne & Abby Anderlik
      • Stephen Larson & Aria Witherell
      • Jeremiah Janney & Jenny Terrell
      • Matt Mitchell & Libby Anderlik
      • Tim Mack & Natasha Swanson
      • Chris & Jo Capps
    • Registry: How does this work?