Return Policy
Purchased at our physical store location:
If you purchased from our physical store location and are not satisfied with the pottery:
Purchased online and received the pottery.........
If you purchased online and are not satisfied with the pottery, you can return the pottery within 15 days of the delivery date.*
To ship the pottery back to us:
Purchased online but didn't know items were not 'in-stock' and don't want to wait 2-10 weeks,
If you cannot wait 3 -10 weeks for your pottery, no problem. Just let us know and we can refund your purchase.
*Custom designed, custom glazed, or sale items:*
All sales are final, whether it was purchased at our physical store location or online.
Due to the made-to-order nature of our custom work, we cannot offer refunds.
If you purchased from our physical store location and are not satisfied with the pottery:
- Return the pottery within 15 days of the receipt date.*
- Returns must have a receipt. (Even if it was a gift.)
- Pottery must be unused and not broken.
- Pottery can be exchanged or store credit can be issued.
- There is a 15% re-stocking fee for all pottery returned after the 15 day period from receipt date.
Purchased online and received the pottery.........
If you purchased online and are not satisfied with the pottery, you can return the pottery within 15 days of the delivery date.*
- The pottery needs to be unused and not broken.
- The customer will be reimbursed with store credit for 85% of the purchase price, because there is a 15% re-stocking fee for all returned pottery.
- The refund transaction will take place once we have received the piece in perfect condition.
- Please note, shipping charges are non-refundable.
To ship the pottery back to us:
- You must let us know that you are sending pottery back BEFORE you send the pottery.
- You need to be careful and deliberate when re-packaging the pottery.
- Returned items are to be packaged in the same manner and material in which they were sent.
- The pottery needs to be fully insured for its retail value.
- If pottery is broken during the shipping process, the customer needs to fill out the proper shipping forms to be reimbursed.
- The customer is responsible for the return shipping and insurance costs.
- Packages must have a tracking number.
- From Miry Clay Pottery is not responsible for any damage or loss that occurs when shipping back to us.
Purchased online but didn't know items were not 'in-stock' and don't want to wait 2-10 weeks,
If you cannot wait 3 -10 weeks for your pottery, no problem. Just let us know and we can refund your purchase.
- You need to let us know that you cannot wait that long within 7 days from date of purchase.
- Refund process can take 9 - 14 days
*Custom designed, custom glazed, or sale items:*
All sales are final, whether it was purchased at our physical store location or online.
Due to the made-to-order nature of our custom work, we cannot offer refunds.